Release date: 9/30/23

Expiration date: 10/31/23


  • To receive credit, learners must complete the activity evaluation, which includes a section where you will indicate which sessions you attended. 

  • You will only be able to fill out the evaluation once. So please do not claim credit until you watched ALL the sessions you wish to claim credit for.

  • Learners who participated in the live GLMA conference may only claim credit for sessions in this on-demand archive that they did not attend live 

  • To receive CE credit for this on-demand archive you must claim credit no later than October 31, 2023. After this date, the CE credit claiming portal will be closed and you will no longer be able to receive credit.

  • Your certificate will be emailed to you within 30 days of submitting the evaluation. If you do not receive it, please check your spam folder. If you still do not receive it, contact


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In support of improving patient care, this activity has been planned and implemented by American Academy of CME, Inc. and GLMA. American Academy of CME, Inc. is Jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


This conference on-demand archive is funded by attendee registration fees.


American Academy of CME, Inc. designates this enduring material for a maximum of 30.0 AMA PRA Category 1 Credit(s)™. 

Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nurse Practitioners and Nurses:

American Academy of CME, Inc. designates this educational activity for 30.0 ANCC contact hours. 

California: Provider approved by the California Board of Registered Nursing, Provider Number CEP16993 for 30.0 contact hours.

Physician Assistants:

American Academy of CME, Inc. has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 30.0 AAPA Category 1 CME credits. Approval is valid until October 31, 2023. PAs should only claim credit commensurate with the extent of their participation. 

Other Team Members:

Other care team members will receive a certificate of completion.

Activity Goal:

The goal of GLMA’s Annual Conference on LGBTQ Health is to educate the healthcare team, including health profession students, about the unique health needs of LGBTQ patients and the unique challenges faced by LGBTQ healthcare providers and health profession students. The conference also aims to encourage and report on research into the health needs of LGBTQ people.

Global Activity Objectives

At the conclusion of the activity, learners should be better able to collaborate with their care team to:

Identify resources and avenues for healthcare access for the LGBTQ+ population;

Describe recent research and advances in healthcare delivery specific to the LGBTQ+ patient

population, and its potential implications for practice; and

Incorporate strategies for improving LGBTQ+ healthcare in your practice.

Target Audience

The activity is intended for the members of the healthcare team, including health profession students, involved in caring for LGBTQ+ patients.

Implicit Bias

Implicit bias refers to unconscious attitudes and stereotypes that influence our thoughts, judgements, decisions, and actions without our awareness. Everyone is susceptible to implicit bias, even clinicians. In healthcare, implicit biases can have a significant impact on the quality of care an individual receives. These biases can be both favorable and unfavorable, and are activated involuntarily without an individual’s awareness or intentional control. Studies have indicated that healthcare providers’ incorrect perceptions can impact providers’ communications and clinical decision-making contributing to disparities in clinical outcomes. Addressing implicit biases in healthcare is critical to improving health outcomes and promoting health equity for all patients. Patient-centered care can reduce the impact of implicit bias, by treating each patient as a unique individual who may or may not hold beliefs associated with their backgrounds and circumstances. In addition, recognizing implicit bias in one’s own practice using techniques such as self-reflection and mindful clinical decision-making can ensure more equitable and effective care to all patients. 

Over the past several decades, cognitive science research has demonstrated human behavior, beliefs and attitudes are shaped by automatic and unconscious cognitive processes. The healthcare profession is devoting greater attention to how these automatic and unconscious processes impact care including: (1) preferential treatment toward or against specific patient populations causing healthcare inequities, (2) influence patient-provider communications leading to misunderstandings and mistrust, and (3) impact access to healthcare and affect treatment decisions resulting in misdiagnosis, delays in treatment and specialty referrals and poor pain management. Considering one might have unconscious biases and exploring them may be uncomfortable because the very idea that they exist may conflict with how clinicians perceive themselves. It is only by becoming aware of one’s unconscious biases that members of the healthcare team can take steps to mitigate them to ensure all their patients are treated receive quality healthcare.


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